Your privacy matters to us. This policy explains exactly what personal data betnow collects, why we collect it, how we use it, and the rights you have over your information.
Last Updated: January 1, 2026This Privacy Policy ("Policy") describes how betnow ("betnow," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "your," or "User") who access or use the betnow website, mobile platform, and all associated services (collectively, the "Platform").
betnow operates as an online casino and sports betting platform serving Filipino players. As a platform that handles financial transactions, identity verification, and gaming activity, we collect and process a range of personal data. We take this responsibility seriously and are committed to handling your information with transparency, integrity, and in full compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
By registering an account on betnow, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the betnow Platform.
This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, all of which form part of your agreement with betnow.
For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, betnow is the personal information controller responsible for your personal data collected through the Platform.
All data protection inquiries, requests to exercise your data subject rights, and privacy-related complaints should be directed to our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.
betnow collects the following categories of personal data from users of the Platform. We only collect data that is necessary for the purposes described in this Policy.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Required |
| Contact Data | Email address, Philippine mobile number, residential address | Required |
| Financial Data | Bank account details, GCash/PayMaya number, transaction history, deposit and withdrawal records | Required |
| Verification Data | Copies of government-issued ID, proof of address documents, selfie photos for liveness checks | Required |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Required |
| Technical Data | IP address, device type, browser type and version, operating system, login timestamps | Required |
| Usage Data | Pages visited, features used, click patterns, referral source, session duration | Optional |
| Communications Data | Customer support chat logs, email correspondence, feedback submissions | Optional |
| Marketing Preferences | Communication opt-in/opt-out status, preferred language, promotional interests | Optional |
betnow does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion or problem gambling support request.
betnow collects personal data through the following means:
betnow uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the original purpose for which it was collected without first obtaining your consent or establishing another lawful basis.
Under the Data Privacy Act of 2012, betnow processes your personal data on the following legal bases:
betnow does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third-party service providers who process personal data on behalf of betnow are required to enter into data processing agreements that obligate them to handle your data securely, confidentially, and only for the specified purpose.
betnow retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
When personal data is no longer required, betnow will securely delete or anonymize it in accordance with our data disposal procedures.
betnow implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:
While betnow takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, betnow will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.
betnow uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit the betnow website.
We use the following categories of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the betnow Platform. For more information on managing cookies, refer to your browser's help documentation.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by betnow. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days.
Request a copy of the personal data betnow holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
Withdraw consent for processing based on consent (e.g., marketing emails) at any time without affecting prior lawful processing.
If you believe betnow has not handled your personal data in accordance with this Policy or the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The betnow Platform is strictly intended for adults aged twenty-one (21) years and older, in accordance with Philippine gaming regulations. betnow does not knowingly collect personal data from individuals under the age of 21.
As part of our KYC verification process, all new members are required to provide proof of age before their account is fully activated and before any deposits or withdrawals are processed. If betnow discovers that personal data has been collected from a person under the age of 21, we will immediately suspend the account, delete the personal data, and refund any deposits made, subject to verification.
If you are a parent or guardian and believe that your child under the age of 21 has registered on the betnow Platform, please contact us immediately at [email protected] so we can take prompt action.
betnow primarily processes and stores personal data within the Philippines. In some cases, your personal data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure providers or third-party game content providers whose servers are located abroad.
Where such international transfers occur, betnow ensures that appropriate safeguards are in place to protect your personal data, including:
betnow reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, we will notify registered members by email to their registered address and/or by posting a prominent notice on the Platform.
The "Last Updated" date at the top of this page will be revised whenever the Policy is updated. Your continued use of the betnow Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how betnow protects your personal data.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by betnow, please contact our Data Protection Officer (DPO) through the following channels:
If you are not satisfied with our response to your privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Six key commitments betnow makes to every Filipino member regarding the privacy and security of their personal data.
betnow does not sell, rent, or trade your personal information to third parties for marketing purposes — ever. Your data is used only to deliver and improve our services to you.
All data transmitted between your device and betnow is protected by SSL/TLS encryption. Sensitive data including financial records and identity documents is also encrypted at rest.
betnow processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the regulations of the National Privacy Commission (NPC).
You have the right to access, correct, delete, and port your personal data. Submit a request to our DPO at any time and we will respond within 30 days as required by Philippine law.
betnow retains your data only as long as legally required or necessary for service delivery. Financial records are kept for 5 years per AMLA requirements; other data is deleted sooner.
Our privacy and data protection support team is based in Manila, PH. Filipino members can reach us 24/7 via live chat or email for any data privacy concerns or requests.
Now that you know how betnow protects your privacy, join hundreds of thousands of Filipino players who trust us for safe, fair, and exciting online gaming — all in Philippine Peso.
21+ Must be 21 years or older to play. Please game responsibly.